Terms & Conditions

Last updated: [17th June 2026]

These Terms & Conditions apply to purchases, commissions and services provided through Your Place Revealed, including research packs, written reports, digital PDFs, printed booklets, then-and-now comparisons, map-based material, image-led content and related place-history services.

By placing an order, paying a deposit, approving a quote, or asking us to begin work, you agree to these Terms & Conditions.

1. About the service

Your Place Revealed provides place-based historical research, storytelling and presentation services for individuals, businesses, organisations, venues, property owners and other clients.

Our work may include historical research, written interpretation, archive image sourcing, map research, site visits, photography, then-and-now comparisons, PDF reports, printed booklets, web copy, social media material, display text, talks, tours or other related outputs.

The aim is to help clients understand, celebrate and share the story of a place. The work is intended for general interest, cultural, educational, promotional and storytelling purposes.

2. Nature of historical research

Historical research is interpretive by nature. We use reasonable care and skill when researching, checking and presenting information, but historical records can be incomplete, contradictory, mislabelled, wrongly dated, damaged, inaccessible, or open to interpretation.

We will make reasonable efforts to distinguish between established facts, likely interpretations and uncertain information. However, we cannot guarantee that every detail is complete, definitive or beyond future correction.

Where appropriate, we may include caveats such as “possibly”, “probably”, “circa”, “appears to show”, “believed to be”, or similar wording.

3. Not a formal heritage, legal or planning report

Unless specifically agreed in writing, our work is not intended to be a formal heritage statement, planning report, conservation report, valuation, title investigation, measured survey, legal opinion, archaeological report or expert witness document.

Clients should not rely on our work as professional legal, planning, property, copyright, valuation, structural, archaeological or conservation advice.

If you require formal professional advice for planning, legal, conservation, copyright, property or commercial purposes, you should appoint a suitably qualified specialist.

4. Scope of work

The agreed scope of work will usually be set out in a quote, order description, email, proposal or product listing.

This may include the approximate length of the report or pack, the type of output, the number of pages, the expected research focus, the number of images, whether printed copies are included, and any optional extras.

Unless stated otherwise, the quoted price includes only the items specifically described. Additional research, extra revisions, extra pages, printing, image licensing, archive fees, travel, talks, tours, design work or urgent turnaround may be charged separately.

5. Timescales

Any timescales provided are estimates unless expressly agreed as fixed deadlines in writing.

Research can sometimes take longer than expected because of archive availability, image permissions, source checking, holidays, third-party delays, access to buildings, weather conditions for photography, or the complexity of the story.

We will make reasonable efforts to keep clients informed if a delay becomes likely.

6. Client information and accuracy

Clients are responsible for providing accurate information where relevant, including property addresses, site boundaries, preferred names, key dates, ownership details, access arrangements, business details and intended use of the finished material.

If the client provides historical information, images, memories, captions, claims or marketing copy, we may use them as part of the work. We are not responsible for inaccuracies in client-supplied material unless we have specifically agreed to verify them.

7. Images, maps and archive material

Some projects may use historic photographs, maps, drawings, newspaper extracts, archive documents, advertisements, illustrations or other third-party material.

Not all material can be freely reproduced. Some items may be protected by copyright, database rights, archive rules, licence restrictions, photographer rights, publisher rights or other permissions.

Where possible, we will advise on likely usage restrictions and whether additional permissions, fees or credits may be required. However, unless specifically agreed in writing, clearing third-party rights and paying any licensing fees is the client’s responsibility.

8. Client-supplied images and permissions

If you provide images, photographs, documents, maps, plans, drawings, logos, screenshots or other material for use in the project, you confirm that you either own the rights to that material or have permission to provide it to us for the intended use.

You also confirm that using the material will not infringe copyright, privacy rights, moral rights, confidentiality, data protection law, contractual restrictions or any other third-party rights.

You agree to indemnify us against any claim arising from material you provide without the necessary rights or permissions.

9. Licensing and permitted use

Unless otherwise agreed in writing, the finished work is supplied for the use described at the time of purchase or commission.

For personal clients, this will usually mean private personal use, sharing with family or friends, or displaying the finished item privately.

For commercial, business, venue, developer, property, marketing or organisational clients, permitted use should be agreed in advance. This may include internal use, website use, social media, printed display, press, brochures, hoardings, resident packs, sales material, exhibitions or other promotional use.

Different uses may require different image licences, archive permissions or third-party approvals. A licence that is suitable for a private PDF may not be suitable for advertising, hoardings, commercial print runs, press use or permanent public display.

10. Reuse, publication and marketing

Unless otherwise agreed, we retain the right to refer to completed work in our own portfolio, website, social media, presentations and marketing.

This may include showing extracts, sample pages, photographs of finished printed material, general project descriptions, before-and-after examples, or short case studies.

If confidentiality is required, this must be agreed in writing before work begins.

11. Copyright in our work

Unless otherwise agreed in writing, copyright in our original written text, design layouts, research structure, captions, interpretation, photography and presentation work remains with us.

The client receives a licence to use the finished work for the agreed purpose.

Clients may not resell, redistribute, adapt, reproduce, publish or commercially exploit the work beyond the agreed use without written permission.

12. Then-and-now photographs

Then-and-now photographs and overlays are intended to help tell the story of a place visually.

They may not align perfectly. Historic photographs may have been taken from unknown positions, different heights, different lenses, different camera formats, different viewpoints or locations that are no longer publicly accessible.

Modern buildings, road layouts, trees, hoardings, parked vehicles, street furniture, private land, construction work and safety restrictions can also prevent exact alignment.

We will use reasonable care to create a clear and useful comparison, but perfect alignment is not guaranteed.

13. Map overlays and location accuracy

Historic maps may not align perfectly with modern maps. This can be because of surveying methods, map scale, georeferencing, projection differences, later street changes, lost buildings, altered boundaries, distortions in scanned maps, or incomplete historic information.

Map overlays, pins, routes and location markers are intended to be illustrative and sufficient to support the story. They should not be treated as exact legal boundaries, title plans, measured surveys, planning drawings or land ownership records.

14. Design, layout and print variation

Digital and printed outputs may vary slightly in colour, contrast, sharpness, cropping, paper finish and scale depending on screens, printers, paper stock and production methods.

Where archive images are low resolution, faded, damaged or grainy, the final quality will depend on the quality of the available source material.

15. Revisions and corrections

The quoted price may include a reasonable number of minor corrections or revisions, if stated in the project description or quote.

Minor corrections might include factual corrections, typo fixes, small caption amendments or small wording changes.

Major changes, additional research, restructuring, extra pages, new design options, new image searches, substantial rewrites, or changes to the agreed scope may be charged separately.

If new evidence comes to light after completion, we can discuss updates or amendments, but these may be treated as additional work.

16. Deposits, payments and starting work

Some projects may require full payment in advance. Larger commissions may require a deposit before work begins, with the balance due before final delivery or print release.

Work will usually begin only after the agreed payment or deposit has been received.

Any unpaid balance must be settled before final high-resolution files, printable files, printed copies or publication-ready text are released, unless otherwise agreed.

17. Cancellations and refunds

Because research and bespoke creative work can begin soon after purchase, cancellation rights may be limited once work has started.

If you cancel before work has begun, we may offer a refund minus any payment processing fees or unavoidable costs.

If work has already begun, we may retain a reasonable amount to cover research time, administration, image searches, third-party costs, design time, printing, travel or other work already carried out.

Bespoke commissioned work, personalised reports, custom research packs and printed items may not be refundable once substantially underway or completed, except where required by law.

18. Third-party fees and archive costs

Some projects may require payments to archives, libraries, photographers, image agencies, map providers, publishers, printers or other third parties.

These costs are not included unless specifically stated in the quote or product description.

Where additional third-party costs are likely, we will aim to notify you before committing to them.

19. Access, photography and site visits

If a project includes modern photography or a site visit, the client may need to arrange access, permissions, parking, security clearance or contact details.

We are not responsible for delays or limitations caused by inaccessible land, private property, poor weather, unsafe conditions, construction work, events, traffic, parked vehicles, blocked viewpoints or restrictions on photography.

20. Sensitive content and ethical storytelling

Place history can involve difficult or sensitive subjects, including death, poverty, slavery, exploitation, displacement, discrimination, war, crime, tragedy, political conflict or other human stories.

We aim to approach such material with care, humility and respect. We may suggest changes to avoid sensationalism, unfairness, unsupported claims, unnecessary distress or inappropriate use of sensitive material.

We reserve the right to refuse or withdraw from work that we consider misleading, exploitative, unlawful, discriminatory, defamatory or inconsistent with the values of the service.

21. Publicity, press and social media use

If the work is intended for press, social media, marketing, display, hoardings or other public use, the client must tell us before work begins.

Public-facing use may require additional image permissions, credits, licences or checks. We are not responsible for unauthorised public use by the client beyond the agreed licence.

22. Confidentiality

We will treat confidential client information with reasonable care.

However, unless confidentiality is agreed in writing, we may refer generally to the project and may use non-sensitive examples of the work in our own marketing or portfolio.

We will not intentionally publish private personal information, commercially sensitive information or confidential documents supplied by the client without permission.

23. Data and privacy

Any personal information collected through the website, enquiry form, checkout process or email correspondence will be handled in accordance with our Privacy Policy.

Clients should avoid sending unnecessary personal data, confidential information or third-party personal information unless it is relevant to the project and they have the right to share it.

24. Website purchases and checkout agreement

Where a purchase is made through this website, the customer will be asked to tick a box confirming that they have read and agree to these Terms & Conditions before completing checkout.

25. Limitation of liability

We will provide the service with reasonable care and skill.

However, we are not liable for losses arising from incomplete historic records, unavailable archive material, third-party copyright restrictions, client-supplied inaccuracies, unauthorised use by the client, future discoveries, business decisions made using the material, or reliance on the work for purposes outside the agreed scope.

Nothing in these Terms & Conditions limits liability where it would be unlawful to do so.

26. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time.

The version that applies to your order will normally be the version published on this website or supplied to you at the time of purchase, unless changes are required by law or agreed in writing.

27. Contact

Questions about these Terms & Conditions can be sent to Your Place. Revealed.